Privacy Policy

Introduction

Altruvia is committed to protecting the privacy and confidentiality of personal information entrusted to us by clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Thai data protection laws and professional legal standards.

This policy applies to all personal information collected through our website, email communications, and direct client interactions. By using our services or website, you consent to the data practices described in this policy.

Information We Collect

Personal Information Provided Directly

We collect information you provide when you contact us for legal services or inquire about our offerings. This includes your name, email address, phone number, organization details, and the nature of your inquiry or legal needs. For clients engaging our services, we collect additional information necessary for foundation or association registration including organizational structure details, board member information, and charitable purpose descriptions.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, and pages visited. This information is collected through cookies and similar technologies as described in our Cookie Policy.

Third-Party Information

In certain cases, we may receive information about you from third parties such as professional referrals or regulatory authorities, but only when necessary for providing legal services and with appropriate authorization.

How We Use Your Information

We use collected personal information for the following purposes:

• Providing legal services including foundation and association registration, governance consulting, and compliance support
• Communicating with you about your inquiries, service requests, and ongoing matters
• Processing and fulfilling service requests including document preparation and regulatory submissions
• Maintaining client records and case files in accordance with professional obligations
• Sending service updates, legal notifications, and information about regulatory changes affecting your organization
• Improving our website functionality and user experience
• Complying with legal and regulatory requirements

We process personal data based on consent, contractual necessity, legitimate business interests, and legal obligations. Marketing communications are sent only with your explicit consent, which can be withdrawn at any time.

Data Sharing and Disclosure

We share your personal information only in the following circumstances:

• With Regulatory Authorities: When submitting foundation or association registration applications to the Ministry of Interior, National Police Bureau, or provincial registrars, we share necessary information as required for legal compliance
• With Service Providers: We may engage third-party service providers for document preparation, translation services, or audit coordination, who are contractually obligated to maintain confidentiality
• Legal Requirements: We disclose information when required by law, court order, or to protect our legal rights
• Professional Advisors: We may share information with professional consultants bound by confidentiality obligations when necessary for service delivery

We do not sell, rent, or trade personal information to third parties for marketing purposes. All data sharing is conducted with appropriate security measures and confidentiality agreements.

Data Security

We implement comprehensive security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encrypted data transmission for all online communications
• Secure document storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection and confidentiality obligations
• Physical security measures for office premises and document storage
• Backup systems to prevent data loss

While we implement industry-standard security measures, no transmission over the internet is completely secure. We advise using secure communication channels when sharing sensitive information.

Data Retention

We retain personal information for different periods based on the purpose of collection and legal requirements:

• Client Files: Retained for 7 years following completion of services in accordance with professional legal standards
• Inquiry Information: Retained for 2 years for individuals who do not engage our services
• Website Analytics: Retained for 26 months in accordance with standard practices
• Financial Records: Retained for 10 years as required by Thai accounting regulations

After retention periods expire, personal information is securely deleted or anonymized unless longer retention is required by law or necessary for ongoing legal proceedings.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage. We use the following types of cookies:

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

For detailed information about our cookie practices and how to manage your preferences, please review our Cookie Policy.

Your Rights

Under Thai data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Committee if you believe your rights have been violated

To exercise these rights, please contact us at [email protected]. We will respond to requests within 30 days. Please note that certain rights may be subject to legal limitations, particularly regarding information we are required to retain under professional obligations.

International Data Transfers

Your personal information is primarily stored and processed in Thailand. If we transfer data outside Thailand, we ensure appropriate safeguards are in place including standard contractual clauses or other legally approved mechanisms to protect your information.

Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through our website and, for current clients, via email notification. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: